Customer Service

Customer Service Practitioner

AY Recruitment CIC – London



We’ve been busy creating our range of new apprenticeship standards solutions, and our range of sectors and occupations is steadily growing.

There is an opportunity for you to join the training program which will lead to the apprenticeship program and paid a job.

Customer Service Practitioner:

This new apprenticeship standard is designed as a minimum 12 month programme and is for apprentices who wish to gain the skills, knowledge and behavioral competences required to work in a Customer Service Practitioner role.

This role requires apprentices to perform a range of service delivery functions that may be one-off or routine contacts, and include, dealing with orders, payments, offering advice guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Apprentices may be the first point of contact and work in any sector or organisation type, their actions will influence the customer experience and the customer’s satisfaction with the organisation.

Mandatory requirements:

In order to meet the apprenticeship standard apprentices will be required to hold or achieve a:

  • Minimum of Level 1 English
  • Minimum of Level 1 Maths
  • Taken Level 2 English and Maths test prior completion of their apprenticeship

The on-programme pace will be driven by the apprentice as well as by the breadth of experience an employer can offer prior to the minimum of 12 months, after which end-point assessment will take place.

Candidates Must Live In London

Course Location: London, Greater London

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