Routeway 5 – Benefits Cap

Routeway 5 – Benefits Cap

Content of provision and delivery: Our Routeway 5 – Benefits Cap has been designed specifically to target those hardest to help individuals who could benefit from our help but are unable to do so. Throughout this course, we will engage individuals who have traditionally found it difficult to access employment, with a focus on 1-to-1 provision and action planning sessions with potential individuals, identifying the employment that is right for them and producing job outcomes. There are 5 stages to this Routeway with each stage split into a 5-day course spread over 2 weeks.

Weeks 1-2

We will introduce claimants to the benefit cap and provide detailed information on the impact this proposed cap will have on those affected by it. This workshop will run through the options available to our participants, namely that they will need to choose between; working enough hours to qualify for Working Tax Credit; reducing their non-rent expenditure; or reduce their rent expenditure either in situ or by relocating elsewhere.

Weeks 3-4

This stage will focus on improving participant employability, to include the completion of an action plan that will identify achievable targets for the individual. Examples of such targets include; CV upgrades, cover letter improvements, IT skills assessments, voluntary work placements, achieving Level 2 accreditations in both English and Maths, and vocational training in subjects such as Customer Service and Hospitality. Our experienced tutors will establish a rapport with each individual in a series of 1-to-1 meetings to establish the individual needs and aspirations of our customers, and support them in the creation of their action plan. At the end of this stage participants will be much more confident in their own ability to find and secure a job, complete with improved personal presentation.

Weeks 5-6

Continuing the individual’s professional development, they will receive training in Health and Safety, Manual Handling and Fire Safety Awareness within the workplace. This training will be provided at both Level 1 and 2, the process of which will include a paper based and practical manual handling exam). This stage will improve the individuals understanding of basic safety in the workplace, making them more work ready and further improving their job prospects.

Weeks 7-8

Before their final stage of learning, individuals will undergo practical sessions that will run them through the process of applying for volunteering opportunities, how to operate the Universal Job Match site to include setting up their own account and utilising the job search feature, mock interview sessions complete with personalised review and performance discussion. This entire stage is designed to rapidly increase an individual’s confidence in their own capability to secure a job and seek their own employment competently.

Weeks 9-10

The final stage of this Routeway will focus on enhancing the individuals understanding of Basic IT usage, focusing on developing a working knowledge of computer software (specifically Word, Excel, email, Internet usage and keyboard skills) as IT skills are now essential for securing employment in today’s world. Before individual’s complete this final stage, they will have to reflect on their learning over the courses and how this will impact on their job application methods and their job choice, with the ultimate aim of securing employment for themselves.

Details and Evidence of How Provision Will Move Claimants Closer to Work:

Through our Benefits Cap provision, we will ensure those who complete the course gain the confidence to be both proficient and self-sufficient in their job hunt, and ultimately help them move into employment. For the last 5 years, our experienced tutors have been successfully delivering individually focussed programmes to hard to reach groups, and our experience has shown us short courses achieve the best results with this cohort. Through our relationship with local employers and stakeholders such as the London Training and Employment Network (LTEN), Unik Jobs, Sobus and our own subsidiary AY Recruitment, we have developed a strong understanding of both the local labour market and the needs of our customers. To this end, our provision focusses on understanding each learner, identifying their personal barriers to include any health issues or disabilities, and help them develop realistic job plans to include; apprenticeships; courses to develop skills in their chosen profession; SMEs; volunteering; or flexible part time work. This puts us in a stronger position to better provide London’s employers with a workforce that has the knowledge, skills and experience to run and expand their operations, increasing their confidence in the system as prioritised by London LEP. Overall, those completing our course will feel more confidence and motivated to applying proven job application techniques and hunting skills, improving their chances of entering the workplace and securing sustained employment.

Performance Expectations and Supporting Rationale: For this Routeway we will support 100% of claimants to complete a realistic and achievable action plan, who will then go on to achieve a 30% rate of job outcomes as a minimum. Each individual employment will last 4 weeks within a 13-week tracking window. Rationale – We are currently assisting the Big Lottery Fund by delivering free workshops to Tower Hamlets and Westminster residents (May 2016 - ongoing), covering career advice and volunteering opportunities. We are now a Pearson Edexcel centre (April 2016 - ongoing) and have since been delivering Level 3 & 4 courses for clients eligible for Student Loans, teaching topics such as Business Administration and Hospitality. Our ReCreate You provision, delivered on behalf of DWP (March – August 2016) to Hackney and Tower Hamlets residents, engaged 50+ clients with back to work workshops, supporting in their journey to become job ready and find sustained employment. We also successfully placed 50 participants on DWP’s Newham Employability programme (Feb – Aug 2014) into work/voluntary placements. Through this excellent track record of success, we have developed a realistic and achievable, low-risk, high performance expectation.

Managing Performance to Ensure Outcomes and/ or Outputs Are Achieved: We are an established DWP/JCP contractor and, as such, we already apply an internal control system mapped to the requirements of DWP’s Provider Assurance Team (PAT) and the 1998 Data Protection Act. We routinely utilise of ready developed Management Information Systems (MIS) to capture accurate and auditable claimant information, and measures success of provision. As part of our preparation for this opportunity, our Operations Manager has mapped our existing MIS against the Specification of Commercial Requirements and DPS Terms and Conditions to ensure adequacy and proportionality. The MIS can record and store participant data including; volumes, attendance, Action Plans, Equality & Diversity, feedback, job outcomes and sustained job outcomes. Whilst “live” information can be accessed at any time, weekly and monthly report are collated for each contract, allowing a regular review of data reporting appropriateness to support effective evaluation, measure uptake and delivery, and monitor and manage the contract.

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